Description : Associate, Provider Success. Company : Maven Clinic. Location : Remote in New York, NY

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Built In LGBTQIA+ Advocacy Award (2022)
• Built Best Places to Work (2023)

Maven is looking for an Associate, Provider Success to manage the onboarding and ongoing success of Maven's fast-growing provider network.

As a key member of the Network Strategy & Operations team, you will be responsible for facilitating the seamless handoff of providers from our recruitment to Network team post-contract signature, requiring excellent project management, communication, and cross-functional collaboration. You will also be responsible for supporting a provider through their first appointment on Maven's platform, owning system configuration, provider communications, and questions. Operational project opportunities also exist, including: Standarding Operating Procedure development, process improvements, etc. As the voice of Maven to new Providers, we're looking for someone that is passionate about healthcare with A+ communication, project management and interpersonal skills.

To make our mission a reality, you will be responsible for:

• Managing the provider onboarding process, working with internal systems and key stakeholders to ensure a pleasant experience
• Tracking and understand provider needs; continually looking for opportunities to improve the onboarding experience
• Triaging and escalate concerns to appropriate teams to consistently meet target SLAs
• Reporting and analyzes to measure success of onboarding procedures and to identify opportunities for improvement
• Defining and draft Standard Operating Procedures (SOPs) related to provider onboarding and ongoing network management
• Maintaining accurate, up-to date database of all provider information to ensure a compliant, active network of providers

Minimum Qualifications:

• 1-3 years of experience, preferably in clinical or business operations
• Working knowledge of healthcare provider types and basic industry understanding
• Demonstrated ability to manage complex operational processes and projects
• Excellent written, verbal, and listening communication skills
• Ability to thrive in a fast-paced and ever-changing environment
• Exceptionally strong attention to detail
• Demonstrated ability to effectively synthesize and communicate findings in a structured, thoughtful manner
• Comfort with core business tools (Excel, PowerPoint) and basic analysis
• Team player that thrives in a fast-paced, entrepreneurial environment

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].